Once you have submitted an appeal online for a P2P order, it is important to follow-up on your case and comply with the instructions given by Bybit P2P specialists in order to ensure the swift resolution of your request. Here is some key information to help resolve your P2P Appeal as a Buyer.

 

 

• Disclaimers
• Check on Your P2P Appeal Status
• Reasons Why Your P2P Appeal Resolution is Delayed

 

 

 

 

Disclaimers

In accordance with Bybit Terms and Conditions, every user is required to acknowledge the following:

• No 100% Guarantee: There is no assurance that the appeal service can recover potential asset losses. The best way to safeguard assets is by following trading instructions precisely and promptly. Bybit will not be responsible for any losses in assets resulting from a user's failure to adhere to instructions or provide the proofs on Bybit within the specified timeframe.

• No trading via private channels: Bybit will not be responsible for any losses in assets resulting from any trades made privately outside of Bybit’s P2P Trading platform. All P2P transactions should be conducted through Bybit’s P2P Trading platform, and neither Bybit nor merchants will conduct transactions with users privately.

• Appeal Resolution: The platform is not obligated to provide appeal resolution in your favor. It offers a mediation solution in good will but does not act as an adjudicator. Users are exempt from liabilities arising from mediation solutions.

• Consequences of Malicious Appeals: Malicious appeals can disrupt normal platform operations and result in account suspension.

• Accurate Information: Providing wrong information or false claims may lead to appeal rejection or penalties, including account suspension, function restrictions, or warnings.

• Limitations on Appeals: Appeals for canceled or completed orders are not supported in P2P Hotswap or buy/sell orders on Bybit Web3. Appeals can only be submitted within five (5) calendar days after the order is closed.

• Appeal Frequency: A single order can be appealed 3 times after cancellation or completion. No further appeal can be submitted after the P2P Appeal Team makes the final decision. A user can submit up to 10 canceled or completed order appeals per day.

 

 

 

 

 

 

Check on Your P2P Appeal Status

Here is the step-by-step guide on how to check your P2P Appeal Status for different order statuses:

 

 

Step 1: Locate your current order appeal by going to P2P Trading → Orders and searching for the order status Appeal in Progress.

 

 

 

 

 

 

Step 2: Click on the order to open the Order Page and then go to Appeal Progress to display the Order Appeal Page. You’ll see Appeal in Progress mentioned with the Specific Appeal Status for your order.

 

 

 

 

 

 

Step 3: Each appeal status will require different actions from you and your counterparty. The detailed instructions will be shown below the Appeal status. Please ensure that the proof you provide meets the requirements. Always click on the Refresh button to get the latest appeal status.

 

 

 

You can also find below the different appeal status possible as well as the necessary steps you need to take as a buyer.

 

 

1. Under Negotiation
2. Providing Proof
3. Pending the Counterparty's Proof
4. Under Review
5. Under Investigation
6. Pending to Be Processed
7. Payment Refund Action
8. Additional Proof Required
9. Request for Payment Top Up
10. Pending Seller's Response
11. Pending Your Response
12. Pending Your Acknowledgment
13. Pending the Counterparty’s Response
14. Pending the Acknowledgment From the Appellant

 

 

 

 

1. Under Negotiation

Please communicate with your counterparty to resolve the appeal. If the dispute is resolved or a mutual agreement is reached:

• Appellant: Click on Dispute Resolved to cancel the dispute.

• Respondent: Click on Mutual Agreement to cancel the order.

 

 

 

 

2. Providing Proof

Please follow the instructions to provide the proof(s) and click on Upload proof to upload your documents BEFORE the Processing Time ends.

 

 

Notes:

— If the proof provided doesn't meet the requirements mentioned, the appeal’s resolution might not be in your favor.

— If both parties' proofs were rejected and either parties didn't provide the document again via Upload Proof within the given processing time, the appeal will be considered as invalid and it will be canceled automatically.

 

 

 

3. Pending the Counterparty's Proof

Please wait patiently while the counterparty provides the proof requested. No action needs to be taken at this stage. Remember to always click Refresh to check the latest appeal status.

 

 

 

 

4. Under Review

Please wait patiently as the P2P Specialist will review the proof provided and assist you further before the countdown timer ends.

 

 

 

 

5. Under Investigation

Some cases can be complex and require additional time for thorough investigation. Kindly wait patiently during this process while we work toward a resolution.

 

 

 

 

6. Pending to Be Processed

Your appeal has not reached the stage for further processing yet. A P2P Specialist will join the chat once the countdown timer ends. Please wait patiently for updates and follow the instructions provided by the P2P Specialist.

 

 

 

 

7. Payment Refund Action

A. Providing refund details

You are requested to provide the refund details that align with the previous payer's details by clicking on Upload Proof within the given timeframe.

 

 

Note: Failure to provide the refund details or not providing matching refund details with the previous payer within the timeframe might cause you to encounter asset loss.

 

 

B. Pending refund from Seller

Please wait for the counterparty to proceed with the refund within the given timeframe. No action needs to be taken at this stage.

 

 

 

C. Confirming the receipt of refund

Once the seller uploads the refund proof, the status will change to Confirming the receipt of refund. Kindly check your bank account to see if you received the correct refund amount. If yes, please click on I've received the refund. Cancel appeal. Then, proceed with CANCEL ORDER after the appeal is canceled and select the correct order cancellation reason.

 

DO NOT click on the button if you didn't receive the refund payment. The P2P Specialist will join the chat again and provide further assistance after the countdown timer ends.

 

 

 

 

8. Additional Proof Required

A. Providing additional proof

If you are requested to provide additional proof, follow the instructions given by the P2P Specialist in the order chat box. Please click on Upload Proof to upload the proof required.

 

 

 

B. Pending additional proof provided by the counterparty

Please wait patiently while the counterparty is providing the requested proof. No action needs to be taken at this stage.

 

 

 

 

9. Request for Payment Top Up

A. Upload proof of the second payment

Please top up the remaining balance and upload the payment proof by clicking on Upload Proof once it is done.

 

 

 

Note: Failure to top up the remaining balance within the given timeframe might cause you to encounter asset loss.

 

 

B. Pending Seller's confirmation of receipt

Please wait patiently while the seller checks and verifies your payment. No action needs to be taken at this stage.

 

 

 

 

10. Pending Seller's Response

The seller is requested to update his/her decision to the P2P Specialist. Please wait patiently as the P2P Specialist will provide further assistance after the countdown timer ends.

 

 

 

 

11. Pending Your Response

Please check the instructions and action required. You are requested to verify the situation and proceed with one of the following options to resolve the appeal. Kindly click on the specified option that matches your situation and upload the proof accordingly.

 

 

Note: Failure to respond within the given timeframe might lead to asset loss.

 

 

 

12. Pending Your Acknowledgment

You are required to check the resolution that the P2P Specialist proposed in the order chatbox. Please click on the Acknowledge button if you have acknowledged the resolution provided.

 

 

 

 

13. Pending the Counterparty’s Response

Please wait patiently while the counterparty is responding. No action needs to be taken at this stage. Remember to always click Refresh to check the latest appeal status.

 

 

 

 

14. Pending the Acknowledgment From the Appellant

Please wait patiently while the counterparty acknowledges the solution given by the P2P Specialist. If you have received the additional asset, proceed with the refund within the given timeframe to avoid account restriction. Kindly check the order chat box and verify the situation in order to provide a prompt response and resolve the appeal accordingly.

 

 

 

 

 

 

 

Reasons Why Your P2P Appeal Resolution is Delayed

Sometimes, users are able to submit a P2P appeal for one of their orders but the case resolution is taking longer than announced due to additional verification steps. Please find below some common scenarios as well as the different steps taken that can delay the resolution of a P2P appeal: 

 

 

1. Third-Party Payment

Third-party payment is strictly prohibited on Bybit. However, some traders still use third-party payment in P2P trading. The counterparty will then submit an appeal to cancel this order and report the violation.

 

In this situation, the P2P appeal process will be as follows: 

 

 

Bybit will not assist in completing orders that violate our Terms and Conditions. As such, we will advise users to proceed to a refund. The order will be canceled after ensuring the refund has been received. 

 

Considering that the refund process is time-consuming and requires cooperation from both parties, many order appeals are delayed and may remain unresolved.

 

 

 

2. Deferred Payment

Some countries, payment methods or currencies, such as NGN, EUR, GBP, UAH, and RUB, will require a longer transfer processing time than others. In such cases, a P2P appeal request can be submitted by one of the parties for non-reception of the funds while the payment is still processing on the other end.

 

In this situation, the P2P appeal process will be as follows: 

 

 

We will typically allow 3-5 days for the funds transfer to be completed.

 

However, if the usual timeframe has passed, we will advise you to inquire with the payment provider for the transfer details, while asking for your seller to wait. If the seller prefers not to wait any longer, we will assist in canceling the order after validating the seller's proof of payment not received.

 

However, if your payment is transferred successfully after the order is canceled, you can place another order with the same amount and with the same seller, or the seller can transfer the coin to you manually via the Internal Transfer function.

 

 

 

3. Bank Freeze

In many countries, personal banking accounts are prohibited for business usage and trading purposes which can lead some banks to freeze fund transfers that may be used for trading. In the scenario of one trader's bank account being frozen, a P2P appeal request can be sent to solve the issue.

 

In this situation, the P2P appeal process will be as follows:

 

 

Bybit, as a trading platform, does not have any business relationship with the payment method providers displayed on the site. Thus, sellers need to consult their banks and then inform us whether they still wish to proceed with the transaction. If the seller proceeds, the order will be completed. If the seller decides to cancel the order, we will assist in the refund process. Please note that if a trader’s bank account is frozen, the refund might be delayed or put on hold, leading to a longer processing time as the refund can only be processed after unfreezing the bank account.

 

 

 

4. Scam

Crypto Scams have increased due to their lucrative values and it can happen when doing a P2P trade.

 

Two types of scams can be identified:

• General fraud techniques, like impersonating Bybit Support or providing fake proof,

• Complex fraud techniques, like the triangle scam or the Man-in-the-Middle Scam explained here.

 

If a user believes he has fallen prey to a P2P scam, he can submit a P2P appeal request. In this situation, the P2P appeal process will be as follows: 

 

 

The handling time and process will depend on the amount of evidence provided to prove the act of scam. For general fraud techniques, we can make the judgment almost immediately and take action against the scammer right away. For complex fraud techniques, we will be getting solid evidence within our platform but also from other sources. Depending on the information gathered, the investigation time can be shortened effectively.

 

However, in case not enough evidence is found, it will be more difficult to provide an appeal resolution. As such, please make sure to follow the advice indicated in this article to avoid falling prey to a P2P crypto scam.