At Bybit, we prioritize providing a secure trading environment. Traders must verify the supported coins and blockchains before initiating deposits to prevent asset loss due to unsupported deposits. If you made a supported coin deposit but your funds are missing, please follow this guide.

 

If unsupported coins are mistakenly deposited into your Bybit wallet, you can attempt a recovery via:

1. Self-Service

2. Manual Procedure

 

 

To determine the most efficient recovery procedure for your case, please check the table below.

 

 

 

 

 

 

 

Terms and Conditions

• Asset recovery is on a best-effort basis; 100% recovery is not guaranteed.

• Erroneous coin deposits on the following blockchains are ineligible for recovery:

  • KCC (https://explorer.kcc.io/en/)

  • OEC (https://www.oklink.com/en)

  • Ronin (https://explorer.roninchain.com/)

  • Cronos (https://cronos.crypto.org/)

• Unsupported deposits are eligible for a refund via Self-Service if displayed on the Pending Asset page. Deposits not found on the Pending Asset page should use the Manual Procedure.

• Bybit uses Coin Market Cap's Cryptocurrency Converter Calculator to determine unsupported coin deposit value in USD.

• Traders must provide an external wallet address (non-Bybit) of the same blockchain type for the withdrawal process.

• The fee applied varies depending on your recovery method. Please refer to the table above for the fee details.

• In the event that Bybit does not manage to perform an asset recovery, your unsupported coin deposits will result in a permanent loss.

• Recovery terms acceptance implies acknowledgment of a potential 7-14 business day processing timeframe.

 

 

 

 

 

 

How to Submit a Recovery Request for Unsupported Deposit

Step 1: Tap on Asset → Funding → History icon to find the deposit history.

 

 

 

 

1. If you see an unsupported coin remark in the deposit record, please follow the A) Self-Service guide below which allows you to initiate a withdrawal.

 

 

2. If the deposit is not displayed on the Pending Asset page despite blockchain confirmation, please proceed to submit a request following B) Manual Procedure.

 

 

 

 

 

A) Self Service

Step 2: Go to the Pending Asset page where you can withdraw the unsupported coin. 

 

Alternatively, when the deposit confirmation is reached, you will see a “You have Pending Assets” remark on the Assets tab. Tap on it and you will find assets awaiting review under the Pending Assets section.

 

 

 

 

 

 

Step 3: Under Unsupported Coin in the Pending Assets section, tap on the recovery asset that is allowed for withdrawal.

 

 

 

 

 

 

Step 4: Input a non-Bybit destination wallet address supporting the coin where you intend to receive the funds. Make sure to also input the correct tag/memo if any. Then, click on Withdraw.

 

 

Your withdrawal request has been successfully submitted!

 

 

Note: A fixed handling fee in USDT for unsupported coin withdrawal will be deducted from your Funding Account. If you don’t have sufficient USDT in your Funding Account you can transfer from other accounts or make a deposit. For more information, please refer to How to Transfer Assets on Bybit or How to Make a Deposit.

 

 

 

 

 

B) Manual Procedure

Step 2: If you cannot find your deposited asset in either your deposit history or the Pending Asset page, please fill up the Asset Recovery form and our Customer Support will contact you within 3 to 5 working days. Our team may initiate an asset recovery procedure, with a handling fee of 200 USD.