2024-12-16 19:55:36
For Bybit Card Management
How to view Bybit Card Details?
On the Bybit App, tap on Card on the Bybit Card page. Then, tap on View Details and enter the 2FA to enable card display. If you have more than one Bybit Card, simply swipe the card display left or right to switch cards.
How to freeze/unfreeze my Bybit Card?
Tap on “Card” on the Bybit Card page. Select your preferred card and tap on Freeze and Confirm to temporarily disable your Bybit Card when you are not using it. Freezing your card will temporarily suspend all transactions to protect against unauthorized activities.
To reactivate your Bybit Card, tap on Unfreeze and complete the security verification to confirm the action.
How to unblock CVV?
If you have exceeded the number of tries to enter your CVV, your card will be locked. You may unblock your CVV by clicking on More, tap on CVV Unblock and verify with security verification.
Note: Argentina Cards do not have CVV Unblock function as it has unlimited CVV attempts.
How to reset my Physical Bybit Card PIN?
It is important to note that after resetting your PIN, you have to complete a transaction on an ATM first (a balance inquiry will do) with the newly changed PIN. Then, go to any retail merchant to complete a chip and PIN transaction with the new PIN. Subsequently, you can use Bybit Card for a contactless or new PIN.
On the Bybit app, tap Card on the Bybit Card Management page. Then, tap on More under Physical card and select Reset PIN.
After completing the security verification, you can enter a new PIN number and complete the second verification using your new PIN.
Notes:
— When resetting your PIN, users from Australia will be required to input a 6-digit code.
— Users from EEA countries will need to enter a 4-digit code.
— Physical cards are currently not supported in Brazil and AIFC.
How to replace my Bybit Physical Card?
Tap Card on the Bybit Card Management page. Then, tap on More under Physical Card and select Replace Card.
Then, select the reason you would like to replace your Bybit Physical Card:
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It’s lost or compromised (fraud, stolen, etc.)
Select this option when your Bybit Card has been compromised. Upon confirming the option, your physical Bybit Card will be terminated and you can apply for a new card.
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It’s damaged or doesn’t work
Select this option when your Physical Bybit Card is still in your possession but the card is broken or damaged. Upon confirming the option, we will issue a new Physical Bybit Card to your shipping address. After you receive and activate your new card, the old card will automatically be terminated.
How to terminate my Bybit Card?
Tap Card on the Bybit Card Management page. Then, tap on More and select Terminate.
Complete the security verification and tap on Terminate if you wish to proceed.
How to add my Bybit Card to Apple Pay, Google Pay or Samsung Pay?
Google Pay is now supported for all EEA & CH, Argentina, Brazil and Australia cards while Apple Pay is only available for EEA, Argentina and Brazil cards. Please note that at the moment, Google Pay and Apple Pay are not supported on AIFC Cards. Bybit Card (EEA & CH and AIFC) can also be bound to Samsung Pay but only via the Samsung Pay app.
Google Pay
To do so, simply open your Bybit App and on the Bybit Card page, tap on Card → Add to Google Pay, complete the security verification, and follow the instructions on your Google Pay app.
You can also add your card like any other card when using Google Pay or by going to your Google Pay app.
Notes:
— Google Pay on iOS is not supported.
— Google Pay cannot be added using the website.
— Google Pay is not available to users from Switzerland, Estonia and Norway.
Apple Pay
Adding your Bybit Card to Apple Pay is now available on iOS and Apple Watch. Before doing so, please ensure that you are
(i) using Bybit Card EEA & CH, Argentina or Brazil,
(ii) in Apple Pay's supported country or region,
(iii) using the latest version of iOS, watchOS, macOS, or visionOS, and
(iv) confirm that you have Face ID, Touch ID, Optic ID, or a passcode set on your device.
To add Bybit Card to Apple Pay, simply find Wallet/Watch on your iOS device and click on the add card button. Then, follow the instructions to add your Bybit Card details and complete the security verification.
Notes:
— Apple Pay on Android is not supported.
— Apple Pay cannot be added using the website.
— Apple Pay is not available to users from Switzerland, Estonia and Norway.
— You can see the transaction history in Apple Wallet and Bybit Card transaction history.
— The tick mark with 'Done' means that the Apple device has passed the payment details to the terminal. Payment declined could be due to a decline by Bybit or Mastercard.
— All cards in the device's Apple Wallet will be suspended when the device is reported lost/stolen. The same card on another device will not be affected.
For Bybit Card Settings
How to reset the Bybit Card security questions?
Please note that Argentina and Brazil Cards do not require security questions.
Step 1: Go to Bybit Card, tap on the three dots and tap Settings.
Step 2: After verifying your account with 2FA, click on Settings under Credential Questions.
Step 3: Select three (3) security questions and key in the answers, then click on Submit and enter the Google Authenticator code to confirm your action. Please note that the answers you enter are case-sensitive.
Congratulations! You have successfully updated your credential questions.
How to change my Bybit Card billing address?
Step 1: Go to Bybit Card, tap on the three dots and tap Settings.
Step 2: After verifying your account with 2FA, click on Reset under Billing Address.
Step 3: Fill up your updated billing address, then click on Submit and enter the Google Authenticator code to confirm your action.
Note: To ensure that your online transaction are processed successfully, please verify that you've provided the same billing address shown here. You can update this billing address as needed.
Congratulations! You have successfully updated your billing address.
For Bybit Card Security
How to enable biometrics verification to authenticate my Bybit Card transactions?
Step 1: Click on the profile icon in the upper left corner of the Bybit App homepage and select Security.
Step 2: Choose Face ID or Fingerprint for your biometrics verification.
After enabling biometric verification on the Bybit app, please go to your device’s settings to ensure that you have allowed push notifications for Bybit app.
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